BunnySteps — Terms of Sale

Last updated: 6 May 2026

Preamble

These Terms of Sale ("Terms of Sale") govern the purchase of paid digital products and services offered through the BunnySteps mobile application (the "App"), including Premium subscriptions, Coin packs, and any other paid features made available within the App from time to time (each a "Paid Product").

The seller of the underlying digital content described in these Terms of Sale is LOYALPLAY sp. z o.o., a limited liability company under Polish law, with its registered office at ul. Wolińska 4, 03-699 Warsaw, Poland — KRS 0001223867, NIP 5243064238, REGON 543987170, share capital PLN 5,000 fully paid up ("LOYALPLAY", "we", "us"). Contact: [email protected].

Your purchase is therefore subject to:

• the Apple Media Services Terms and Conditions (https://www.apple.com/legal/internet-services/itunes/) for purchases on iOS; or
• the Google Play Terms of Service (https://play.google.com/about/play-terms/) for purchases on Android,

in addition to these Terms of Sale. Where Apple's or Google's terms conflict with these Terms of Sale on a matter of payment, billing, or refunds, their terms prevail. These Terms of Sale govern the digital content and services that you receive once payment has been processed.

These Terms of Sale supplement, and are read together with, the BunnySteps Terms of Use and Privacy Policy, which are incorporated by reference. By making a purchase, you confirm that you have read and accept all three documents.

Article 1 — Eligibility

To make a purchase, you must:

• be at least 18 years old and have full legal capacity to enter into a binding contract under the law of your country of residence;
• hold a valid BunnySteps Account in good standing;
• have a valid Apple ID or Google Account with a working payment method.

Purchases are for personal, non-commercial use only. You may not buy Paid Products in order to resell them, redistribute them, or use them in any commercial context.

We reserve the right to refuse or cancel any order, or to suspend your access to Paid Products, where we have reasonable grounds to suspect fraud, abuse, or breach of these Terms of Sale, the Terms of Use, or applicable law. Where we cancel a paid order, you will be refunded through the platform on which you paid (Apple or Google) or instructed how to obtain a refund from them.

Article 2 — Paid Products

The Paid Products available in the App may include, without limitation:

2.1 Premium subscription

Premium is an auto-renewing subscription that gives you access to additional features or benefits within the App, as described at the moment of purchase. The features included in Premium, the available subscription periods (for example, monthly, quarterly, annual), and the price for each option are displayed in the App and may vary by country, currency, and over time.

2.2 Coin packs

Coin packs are one-off purchases of the in-App currency described in the Terms of Use (the "Coins"). Each Coin pack adds a defined number of Coins to your Coin Balance. Coins are not money, are not a payment instrument, and have no monetary value outside the App. They cannot be cashed out, transferred to another User, or refunded for money once credited to your Account, except as required by mandatory law (see Article 7).

2.3 Other Paid Products

We may offer additional Paid Products from time to time (for example, ad-free packs, time-limited boosts, themed bundles). Each such Paid Product will be described at the moment of purchase, including its essential characteristics, the price, the duration (if applicable), and any specific terms.

2.4 Description and changes

Each Paid Product is presented with its essential characteristics in the App before you complete the purchase. We may modify, replace, or withdraw any Paid Product at any time. Changes do not affect Paid Products already purchased and delivered, except where the change consists of providing security updates, regulatory compliance, or comparable benefits required to maintain the conformity of the digital content under applicable law.

Article 3 — Pricing

Prices are displayed in the App in the local currency assigned to you by Apple or Google based on your store account. Prices are inclusive of any sales tax, VAT, GST, or comparable indirect tax that Apple or Google is required to collect on the transaction.

Prices may differ between countries, between platforms (iOS vs Android), and over time. We may run promotional offers, A/B tests, regional pricing, or discounts available only to certain Users. Different Users may therefore see different prices for similar Paid Products.

In the unlikely event that a price is displayed in error (for example, a manifestly incorrect amount caused by a software fault), we reserve the right to cancel the order even after acknowledgment, and to refund the User through Apple or Google.

Article 4 — Order and confirmation

To purchase a Paid Product, you select it in the App, review the description and price, and confirm the purchase through the standard Apple or Google payment flow. The confirmation step is operated by Apple or Google and may require biometric or password authentication.

Once Apple or Google confirms the payment, the digital content is delivered to your Account immediately or as soon as technically possible. Apple or Google will provide a receipt by email; this receipt is your proof of purchase.

The contract of sale for the underlying digital content is formed between you and LOYALPLAY at the moment Apple or Google confirms successful payment.

Article 5 — Subscription terms (Premium)

5.1 Auto-renewal

Unless cancelled, your Premium subscription renews automatically at the end of each billing period at the then-current price for the same period and using the payment method registered with Apple or Google. The renewal is processed by Apple or Google.

You can see the current period and the next renewal date in your Apple ID subscription settings (iOS) or your Google Play subscription settings (Android).

5.2 Cancellation

You can cancel your Premium subscription at any time through your platform's subscription settings:

• iOS: Settings → [your Apple ID] → Subscriptions → BunnySteps → Cancel subscription
• Android: Google Play app → Profile → Payments and subscriptions → Subscriptions → BunnySteps → Cancel

Cancellation takes effect at the end of the current billing period. You retain Premium benefits until that date. Cancellation does not refund the current period, except as required by mandatory law (see Article 7).

5.3 Free trials and introductory offers

We may offer free trials or discounted introductory periods. Where we do:

• the duration of the trial / introductory offer and the price that applies after it ends are clearly displayed in the App and at the platform checkout;
• unless you cancel before the end of the trial / introductory period (allow at least 24 hours before the end, in line with platform requirements), the subscription will auto-renew at the standard price displayed at purchase;
• only one trial / introductory offer per Apple ID or Google Account is generally available, in line with platform rules.

5.4 Price changes

We may change the price of a Premium subscription. Where applicable law (or Apple's / Google's rules) requires advance notice and re-consent for a price increase on an auto-renewing subscription, we will provide that notice and your subscription will only renew at the new price if you accept it. If you do not accept the new price, the subscription will end at the close of the current billing period.

Article 6 — Delivery of digital content

Paid Products are digital and are delivered electronically. Delivery occurs:

• for Coin packs, immediately upon Apple's or Google's confirmation of payment, by crediting the corresponding Coins to your Coin Balance;
• for Premium, immediately upon Apple's or Google's confirmation of payment, by activating Premium status on your Account for the purchased period;
• for other Paid Products, as described at the moment of purchase.

If the digital content is not delivered or activated promptly because of a technical fault on our side, please contact [email protected] with your Apple or Google receipt and we will resolve the issue, including by re-delivering the content or instructing you on how to obtain a refund from the platform.

Article 7 — Right of withdrawal (EU and UK consumers)

7.1 14-day right

If you reside in the European Economic Area, the United Kingdom, or another jurisdiction that grants a statutory right of withdrawal for distance contracts, you have a period of 14 calendar days from the day of purchase to withdraw from the contract for a Paid Product, without giving any reason.

7.2 Express waiver for immediate digital delivery

The Paid Products described in these Terms of Sale are digital content delivered immediately, before the 14-day withdrawal period expires. Under Article 16(m) of EU Directive 2011/83/EU (and the equivalent Polish and UK provisions), the right of withdrawal does not apply where:

• you have given prior express consent to the immediate delivery of the digital content; and
• you have acknowledged that you lose your right of withdrawal by doing so.

When you confirm a purchase of a Paid Product in the App, you are presented with a clear consent step and you confirm that:

If you proceed with the purchase, you have given that consent and waiver, and the right of withdrawal does not apply.

7.3 Exercising the right of withdrawal where it applies

If, for any reason, the right of withdrawal does apply to your purchase (for example, you did not confirm the consent step described above), you can withdraw within 14 days by sending a clear statement to [email protected] with the subject line "Withdrawal" and including: your full name, the email address linked to your Account, the Apple or Google receipt or order number, and the Paid Product concerned.

Where withdrawal is valid, we will instruct Apple or Google to refund the purchase price using the same payment method used for the original transaction, within 14 days of receiving the withdrawal notice.

7.4 Polish-law model withdrawal form

Polish consumers may also use the model withdrawal form annexed to the Polish Consumer Rights Act of 30 May 2014 (Załącznik nr 2). A copy is available on request from [email protected].

Article 8 — Refunds

8.1 Where to request a refund

Because Apple or Google processes the payment and acts as merchant of record, refund requests are submitted to Apple or Google in the first instance:

• iOS: https://reportaproblem.apple.com
• Android: Google Play Help → Refund requests

If Apple or Google declines your refund request and you believe you are entitled to a refund under mandatory consumer law, contact us at [email protected] and we will work with you to resolve the matter, including liaising directly with the platform where appropriate.

8.2 Statutory rights

Nothing in these Terms of Sale limits your statutory consumer rights under the law of your country of residence, including any right to a remedy for non-conforming digital content (see Article 9), any right to cancel an auto-renewing subscription, or any cooling-off rights under Polish, EU, or UK law where they apply.

8.3 Discretionary refunds

Outside the cases described above, all sales of Paid Products are final and non-refundable, including in the event you decide to delete your Account or stop using the App. Where we suspend or terminate your Account for breach of the Terms of Use under Article 6 of those Terms, no refund is due except where required by mandatory law.

Article 9 — Conformity of digital content (EU and UK)

Under EU Directive 2019/770 (implemented in Polish law by the Consumer Rights Act of 30 May 2014, as amended) and the UK Consumer Rights Act 2015, the digital content and digital services we supply must conform to the contract — meaning they must match the description, be fit for purpose, work on the supported devices and operating systems specified at the time of purchase, and (for ongoing services like Premium) continue to comply for the duration of supply.

If a Paid Product is not in conformity, you have the right to:

• have the non-conformity remedied (for example, by us correcting the issue or re-delivering the content); or
• a proportionate price reduction or, where the non-conformity is significant, termination of the contract and a refund.

For ongoing services such as Premium, our conformity obligation runs for the duration of supply. For one-off content such as Coin packs, our conformity obligation runs for the period required by applicable law (typically two years, but the relevant period depends on the nature of the content).

To exercise these rights, contact [email protected].

Article 10 — Intellectual property and licence

By purchasing a Paid Product, you do not acquire ownership of any software, content, Coins, or feature. Instead, you receive a personal, limited, non-exclusive, non-transferable, non-sublicensable, revocable licence to use the Paid Product within the App and as part of the Services, for the duration of the supply (for subscriptions) or until your Account is terminated (for one-off Paid Products).

You may not transfer, sell, gift, exchange, sublicence, or otherwise dispose of any Paid Product outside the mechanisms expressly provided in the App. Coins and Premium status are not property, are not money, and are not redeemable for cash.

If your Account is suspended or terminated under Article 6 of the Terms of Use for breach, the licence ends immediately and the corresponding Coins, Premium benefits, or other Paid Product features are forfeited, except where applicable law requires a refund.

Article 11 — Liability

Nothing in these Terms of Sale limits any liability that cannot be limited under applicable law, including liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for breach of mandatory consumer-protection rights.

Subject to the above, and to the maximum extent permitted by applicable law:

• our total aggregate liability arising out of or relating to a specific Paid Product is limited to the amount you actually paid for that Paid Product in the 12 months preceding the event giving rise to liability;
• we are not liable for indirect or consequential losses, loss of profits, loss of data, loss of business, or loss of opportunity;
• we are not liable for any failure or delay caused by Apple, Google, your mobile network operator, your device, your internet connection, or any other third party outside our reasonable control;
• we are not liable where you have used a Paid Product on an unsupported device, on a jailbroken or rooted device, or in a manner inconsistent with the documentation provided in the App.

Article 12 — Governing law and disputes

These Terms of Sale are governed by the laws of the Republic of Poland, without prejudice to any mandatory protections you enjoy under the law of your country of residence as a consumer.

If you have a complaint, please contact us first at [email protected]. We will endeavour to resolve the matter within 30 days. EU consumers may also use the European Commission's Online Dispute Resolution platform: https://ec.europa.eu/consumers/odr.

Subject to mandatory rules of jurisdiction protecting consumers, any dispute that cannot be resolved amicably will be brought before the competent courts of Warsaw, Poland.

For U.S. Users: the arbitration agreement set out in Article 19 of the BunnySteps Terms of Use applies to disputes arising under these Terms of Sale, including the 30-day opt-out right described there.

Article 13 — Force majeure

Neither party is liable for any failure or delay in performing its obligations under these Terms of Sale to the extent caused by an event beyond its reasonable control, including natural disasters, war, terrorism, civil unrest, pandemics, strikes, failures of public networks, payment-system outages, or acts of public authorities.

Article 14 — Personal data

Personal data collected in connection with a purchase (your account email, the Apple/Google receipt details, the Paid Product purchased, and any communications) is processed in accordance with our Privacy Policy. We do not receive your full payment-card details — those are handled by Apple or Google.

Article 15 — Changes to these Terms of Sale

We may update these Terms of Sale from time to time. The "Last updated" date at the top of this document reflects the latest revision. The Terms of Sale that apply to a given purchase are those in force at the moment the purchase is confirmed.

Where a change materially affects your rights as a consumer, we will give you advance notice through the App or by email and, where required by law, the opportunity to reject the change before it takes effect (which may include cancelling an active subscription without penalty).

Article 16 — General provisions

Severability. If any provision of these Terms of Sale is held invalid or unenforceable, the remaining provisions will continue in effect, and the invalid provision will be replaced by an enforceable one that best reflects the original intent.

No waiver. Our failure to enforce a provision of these Terms of Sale is not a waiver of our right to enforce it later.

Assignment. You may not assign your rights or obligations under these Terms of Sale. We may assign them in connection with a merger, acquisition, reorganisation, or sale of assets, provided the recipient agrees to terms at least as protective as these Terms of Sale.

Language. These Terms of Sale are made available in English. If we publish a Polish-language version, the Polish version will prevail in the event of a conflict for users resident in Poland; for users resident outside Poland, the English version prevails unless required otherwise by mandatory local law.

Entire agreement. These Terms of Sale, together with the BunnySteps Terms of Use, the Privacy Policy, and any specific terms displayed at the moment of purchasing a Paid Product, constitute the entire agreement between you and LOYALPLAY in respect of the purchase of Paid Products.

Article 17 — Contact

For any question, complaint, or claim relating to a purchase:

• Email: [email protected]
• Post: LOYALPLAY sp. z o.o., ul. Wolińska 4, 03-699 Warsaw, Poland